Frequently Asked Questions
Everything you need to know about REP Fitness equipment, shipping, and support.
What is the standard lead time for shipping gym equipment?
Most in-stock orders are processed within 2–4 business days. Delivery times vary by location and whether the items are shipped via standard ground or freight for heavy items like power racks and functional trainers.
Do you offer a warranty on your strength equipment?
Yes, we provide industry-leading warranties. Most of our frames and structural welds come with a lifetime warranty, while moving parts and cables typically feature a 1-year coverage period.
Can I return equipment if it doesn't fit my home gym space?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply to large freight items.
How do I track my freight shipment?
Once your order ships via freight, you will receive a tracking number and a link to the carrier's portal. The carrier will contact you directly to schedule a delivery window for your convenience.
What payment methods and financing options are available?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing through Affirm, allowing you to build your dream gym now and pay in monthly installments.
Is the hardware included with power racks and benches?
Absolutely. All REP Fitness equipment includes the necessary high-grade hardware and assembly instructions required for a safe and secure setup.